Rinnai reserves the rights to return the product freight collect. Issuance of an RMA does not ensure credit/replacement of a product. Product returned that has not been authorized by Rinnai will be refused and returned back freight collect. An RMA for return of product can only be issued by Rinnai. Rinnai parts shipped via normal ground transportation will be shipped at no charge for freight on all orders in excess of $ Orders under $ or parts shipped via any other means will result in an expense to the Service Provider for freight. All parts shipped via regular ground transportation unless otherwise specially requested. Orders received after 3PM Eastern Time, are processed the following business day. Orders will be processed as follows: Order Processing Time Shipping/ Freight Allowance Return of Merchandise Standard Orders will be processed in 2 business days and shipped via FedEx Expedited Orders, 2 nd Day or Next Day requests will ship same day and freight charges will be added to the invoice. It is the responsibility of the service provider to collect form the product owner for non-warranty services. Minimum on all parts order is $ Price Sheet is subject to change. Billing prices are those in effect on the date of shipment. Prices, terms and specifications are subject to change without notice. All orders are subject to final approval and acceptance. Acceptance of Order Pricing Information Prices Effective ApThe price sheet does not constitute an offer to sell.
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After hours assistance is available for emergency issues by following the instructions prompted when calling our toll free number. Normal office hours are 8:00 AM to 8:00 PM Eastern Standard Time Monday through Friday.
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Tankless Water Heaters Condensing and Non-Condensing Direct Vent Wall Furnaces/ Vent Free Furnaces Condensing Boilers Hybrid Tank-Tankless Water Heaters 15% off all Rinnai online web store orders for Replacement Parts Parts ordering directly from Rinnai by an Authorized Dealer or Distributor: Contact us Hours Tel: (800) Fax: (678) Please have your Model and Serial Number to ensure correct parts and pricing is provided. A Distributor can process using a PO number. A Dealer can pay for their transaction using any major credit card. The Rinnai Web Store accepts online orders 24 hours a day, 7 days a week making it easy and convenient to get the part you need. NOTE: Minimum on all parts order is $ Dealers and Distributors can now go online to purchase parts or simply browse diagrams and descriptions at the Rinnai Web Store accessible through the Partner Portal ( Ordering Information Parts for the following products can be found on the Web Store. 1 ORDERING INFORMATION FOR Replacement Parts 2015 List Price Prices Effective JanuResidential and Commercial Water Heaters Direct Vent Furnaces Condensing Boilers Hybrid Tank-Tankless Water Heaters Rinnai America Corporation 103 International Drive Peachtree City, GA /01/2015Ģ Please have your Model and Serial Number to ensure correct parts and pricing is provided.
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